Shipping policy

Last updated: August 22, 2026

At Dyncrest, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through dyncrest.shop.

1. Shipping Area

Dyncrest currently ships orders within Australia.

We do not currently offer international shipping.

2. Shipping Cost

Standard shipping is always free.

There are no additional standard shipping charges added to your order at checkout.

3. Processing Time

Orders are generally processed and prepared for dispatch within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high order volume, promotions, or unexpected circumstances, processing may take slightly longer.

4. Standard Delivery

Our standard estimated delivery timeframe is:

3–5 business days

Delivery times are estimates and begin after the order has been dispatched.

The actual delivery time may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances outside our reasonable control.

5. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the shipping provider receives and scans your package.

If you have not received tracking information or believe there is an issue with your delivery, please contact our customer service team.

6. Delivery Address

Please make sure that your shipping address is complete and accurate when placing your order.

Dyncrest is not responsible for delays or delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an address error after placing an order, contact us as soon as possible. We will make reasonable efforts to update the address before the order is dispatched, but changes cannot be guaranteed.

7. Delivery Delays

Although we aim to meet the estimated 3–5 business day delivery timeframe, delays can occasionally occur.

Possible causes include:

  • Courier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Incorrect address information

  • Remote-area delivery conditions

  • Unexpected transportation or logistical issues

  • Circumstances beyond our reasonable control

A delivery delay does not automatically mean that an order has been lost.

8. Lost or Missing Packages

If your order appears to be significantly delayed or is marked as delivered but you cannot locate it, please contact us at ruthomas02xq4@gmail.com.

We may work with the relevant delivery provider to investigate the shipment and determine the appropriate next steps.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

We may request photographs of the packaging and the product to help us investigate the issue and determine the appropriate resolution.

If the product is confirmed to be damaged or defective, you may be entitled to a replacement, refund, or another remedy in accordance with our Return and Refund Policy and applicable Australian consumer law.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us with your order number and relevant details.

We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

11. Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We can only guarantee changes or cancellations if the order has not yet been processed or dispatched.

Once an order has been dispatched, it may need to be handled through our standard return process.

12. Contact Us

If you have questions about shipping or the status of your order, please contact us:

Dyncrest
12 Peter Court
Sunnybank Hills, Queensland 4109
Australia

Email: ruthomas02xq4@gmail.com
Phone: +61 3 9740 0222

Our team will be happy to assist with shipping-related enquiries.