Refund policy

Last updated: August 22, 2026

At Dyncrest, we want you to feel confident when purchasing from our store. If your purchase isn't right for you, we offer a straightforward 30-day return policy subject to the conditions below.

1. Return Period

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the product must be:

• Unused and in its original condition

• In the original packaging, where applicable

• Complete with all accessories, manuals, parts, and included items

• Free from damage caused by improper use, installation, or handling

• Accompanied by your order details or proof of purchase

Products that have been used, damaged, modified, or altered after delivery may not qualify for a return unless they are defective or faulty.

2. How to Request a Return

To start a return, please contact us at ruthomas02xq4@gmail.com with:

• Your full name

• Order number

• Product name

• Reason for the return

• Photos or other relevant information, if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide the necessary return instructions.

Please do not send products back to us before receiving return instructions from our team.

3. Free Return Shipping

Dyncrest provides free return shipping for eligible returns.

Once your return request has been approved, we will provide you with the appropriate return instructions. You will not be charged a restocking fee for an eligible return.

4. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, faulty, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help us assess the issue.

Depending on the circumstances, we may offer:

• A replacement

• A refund

• Another appropriate resolution

Where the issue is confirmed to be our responsibility, you will not be responsible for return shipping costs.

5. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund in your account. Processing times can vary depending on the payment method and financial institution.

6. Full Refunds

Eligible returns will receive a refund for the purchase price of the returned product.

Dyncrest does not charge a restocking fee.

Original shipping charges are generally not applicable because standard shipping within Australia is free.

7. Exchanges

If you would like to exchange an item, please contact our customer service team before returning the product.

Depending on product availability, we may be able to arrange an exchange. If the requested replacement is unavailable, we may instead process a refund.

8. Non-Returnable Situations

There are no final-sale items at Dyncrest.

However, a return may be refused where a product is returned outside the 30-day return period or where the item has been damaged through misuse, improper installation, unauthorized modification, or other actions beyond normal use.

This does not affect any rights you may have under applicable Australian consumer law.

9. Australian Consumer Law

Our return and refund policy operates alongside your rights under the Australian Consumer Law (ACL).

Nothing in this policy is intended to exclude, restrict, or replace any consumer guarantees or other rights that cannot legally be excluded under Australian law.

If a product has a major failure, or otherwise does not meet applicable consumer guarantees, you may be entitled to a replacement, repair, refund, or other remedy as provided by law.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at ruthomas02xq4@gmail.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched. Once an order has been dispatched, it may need to be handled through our standard return process.

11. Return Processing

After your returned item arrives, our team will inspect it to confirm that it meets the applicable return requirements.

The inspection and refund process may take some time depending on the condition of the returned product and the payment provider involved.

Once your refund has been approved, the funds will be returned to your original payment method.

12. Contact Us

If you have questions about returns, refunds, exchanges, or your order, please contact us:

Dyncrest
12 Peter Court
Sunnybank Hills, Queensland 4109
Australia

Email: ruthomas02xq4@gmail.com
Phone: +61 3 9740 0222

We are committed to making the return and refund process as simple and transparent as possible for our customers.