Privacy policy

Last updated: August 22, 2026

At Dyncrest, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from dyncrest.shop.

1. Information We Collect

When you visit our store, place an order, contact us, or otherwise interact with Dyncrest, we may collect information such as:

Full name
Billing and shipping address
Email address
Phone number
Order and transaction details
Products purchased
Payment-related information
Device and browser information
IP address
Website usage and interaction information
Any information you voluntarily provide when contacting our customer service team

We only collect information that is reasonably necessary for operating our store and providing our services.

2. How We Collect Information

We may collect personal information when you:

Place an order through our website
Create or use an account
Subscribe to communications
Contact customer support
Submit a return or refund request
Browse or interact with our website
Otherwise voluntarily provide information to us

Some information may also be collected automatically through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange delivery of purchased products
Process payments and refunds
Provide customer support
Manage returns and exchanges
Communicate with you about your orders
Maintain and improve our website
Prevent fraudulent or unauthorized transactions
Maintain records required for business and legal purposes
Send promotional communications where permitted and where you have provided appropriate consent
Comply with applicable laws and regulations

4. Payment Information

Payments made through our store may be processed by third-party payment providers.

Dyncrest does not generally store complete payment card numbers or security codes on its own systems. Payment information is handled by the applicable payment processor in accordance with its own privacy and security practices.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly and provide a better shopping experience.

Cookies may be used to:

Remember shopping cart information
Maintain website functionality
Understand how visitors use our website
Improve website performance
Personalize certain website experiences
Support advertising and marketing activities, where applicable

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

6. Sharing Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Payment processors
Shipping and delivery providers
E-commerce and website service providers
Technology and hosting providers
Analytics and marketing service providers
Customer service providers
Professional advisers
Government authorities or law enforcement where required by law

We do not sell your personal information for monetary consideration.

Third-party service providers may process information according to their own privacy policies and applicable legal requirements.

7. Data Security

We take reasonable steps to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete transactions
Provide customer support
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with legal and regulatory obligations

When personal information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

9. Australian Privacy Rights

Dyncrest operates in Australia and aims to handle personal information in accordance with applicable Australian privacy laws.

Depending on the circumstances, you may have rights relating to your personal information, including the ability to request access to or correction of personal information we hold about you.

If you believe your personal information has been mishandled, you may contact us so that we can investigate and address your concern.

10. Marketing Communications

Where permitted by law, we may send you information about products, promotions, or services that may be relevant to you.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Please note that you may still receive essential transactional communications, such as order confirmations, shipping updates, or responses to customer service requests.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal obligations.

Any updated version will be published on this page with a revised Last updated date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Dyncrest
12 Peter Court
Sunnybank Hills, Queensland 4109
Australia

Email: ruthomas02xq4@gmail.com
Phone: +61 3 9740 0222

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.