Contact information
Last updated: August 22, 2026
We're here to help with questions about your orders, products, shipping, returns, refunds, and anything else related to your Dyncrest shopping experience.
Get in Touch
Dyncrest
12 Peter Court
Sunnybank Hills, Queensland 4109
Australia
Email: ruthomas02xq4@gmail.com
Phone: +61 3 9740 0222
Customer Support
For the fastest assistance, please include your order number when contacting us about an existing order.
Our customer service team can assist with:
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Order enquiries
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Product information
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Shipping and delivery
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Order tracking
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Returns and refunds
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Exchanges
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Damaged or incorrect items
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General questions about our store
Returns & Refunds
If you need to return an item or request a refund, please contact our customer service team before sending anything back.
Returns are accepted within 30 days of delivery for eligible products, with free return shipping and no restocking fee.
For complete details, please review our Return and Refund Policy.
Shipping
We currently ship within Australia.
Standard shipping: 3–5 business days
Shipping cost: Free
Delivery estimates may vary depending on your location and circumstances outside our reasonable control.
Customer Support Enquiries
When contacting us, please provide as much relevant information as possible so we can assist you efficiently.
For order-related enquiries, including your order number helps us locate your purchase and provide a faster response.
We appreciate your business and look forward to assisting you.